How did luxury brands upskill their teams in 2024? Discover the top training trends that enhanced customer experiences.
Content Highlights:
Trending Skills:
Emotional intelligence and active listening became focal points for enhancing customer interactions.
Advanced CRM training was implemented to manage VIP client relationships more effectively.
Training Methods:
Immersive virtual reality modules were introduced for staff training, providing realistic scenarios for better learning outcomes.
Gamified learning approaches were adopted to make training more engaging and effective.
Focus Areas:
Sustainability awareness was emphasized among sales teams to align with the growing consumer demand for eco-friendly products.
Cross-cultural communication training was prioritized to cater to a diverse and global customer base.
Upskilling was the buzzword of 2024, transforming luxury retail like never before. What’s next for training and talent development? Don’t miss the final blog in our Countdown to 2025 series. Sign up for our newsletter and follow Luxury Learnings on LinkedIn, Instagram and Tiktok to stay informed and inspired.